Because honestly without the knowledge and guidance she has provided, since I expanded in November, I wouldn’t be anywhere near as settled or anyway near as productive and anywhere near as close to a happy and booming small business.
The delivery and outcome of the immersion day far exceeded my expectations; and we even delved into how personality type profiling can help improve the service we provide, allowing us to better understand clients needs, wants and desires.
We worked together to create a structured action plan; along with a variety of processes to implement to further build on the foundations we have created thus far.
It was so beneficial and insightful that we will be working with Emma going forward on a more 1-2-1 basis to improve and develop the teams skillset.
Highly recommended to anyone wanting to take their business to the next level.